A while back, I was working on building a tax engine system, one that connects accountants and household businesses to help them declare taxes. Near the end of the development cycle, we received feedback from our own accountants’ team. We hadn’t rolled out to external accountants yet; the project was still in its testing-the-waters phase. The request came from the Business Analyst at the time:

“The users cannot export data from our system, so we will need to build an export feature for them.”